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20th Oct 2017
20th Oct 2017
New bus passengers are being invited to ‘get connected’ thanks to the latest expansion of the CallConnect bus service.
Lincolnshire County County’s bus service, designed especially for modern rural living, has announced an increase from five buses to six in the West Lindsey district from early November.
Reaching more than 60 new village locations, the expansion, in partnership with West Lindsey District Council, will enable hundreds of residents to travel to more locations, hubs and services as well as providing improved connectivity to the wider bus and rail network.
The new bus service will offer passengers new connection points including uphill Lincoln and Saxilby. In addition, customers with limiting mobility will be able to take advantage of CallConnect’s gate-to-gate service.
The new 100L bus service, operated by Stagecoach East Midlands in villages north of Lincoln, is set to start on Monday 6 November.
The launch will coincide with a major series of roadshows in villages served by the new 100L service to promote the features and benefits of this unique initiative (see Notes to editor for details).
Cllr Richard Davies, executive member for highways and transport at Lincolnshire County Council, said:
“This new collaboration and expansion is all about connectivity. CallConnect has evolved into a major county bus network over the past 16 years and we are working hard to ensure Lincolnshire residents in every part of the county can make the journey to their destination.
“The new expansion is all part of the process of connecting up the network and we want to continue to do that so as many residents as possible can travel where they want, when they want.”
Cllr Lewis Strange, member champion for transport at West Lindsey District Council, added:
“This is excellent news for West Lindsey residents. Living in a rural location is challenging for old and young alike, and CallConnect is vital for many people.
“It will enable hundreds of residents to travel to more locations, hubs and services as well as providing improved connectivity to the wider bus and rail network. This new provision will fill in a gap to the north of the Lincoln fringe villages, which will allow many more people to access local facilities. Around 12% of our rural residents have difficulty in accessing affordable transport, and this will provide that link as it does elsewhere.”
29th Sep 2017
29th Sep 2017
CallConnect is extending the operating hours of some of our services for a six month trial period. This will provide the opportunity for passengers to travel earlier and later on Mondays to Saturdays.
For more information, please CLICK HERE
15th Feb 2016
15th Feb 2016
A brand new CallConnect bus service that will connect people and places in rural areas in Caistor, Brigg and Ridge ward in North Lincolnshire will commence on Monday 15th February.
CallConnect works differently to normal buses – you call for the bus (an eight or 14 seat minibus) and it picks up and drops you off at hundreds of designated points. There is no set route and no set times like a normal bus service.
You can get to lots of places to visit within an eight to 10 mile radius including Humberside Airport, Barnetby Train Station, Caistor, Brigg, Brigg Garden Centre, Messingham, Kirton in Lindsey and Scunthorpe. Plus further afield – Lincoln, Market Rasen, Doncaster, Gainsborough and many more.
Anyone can use the bus and it operates between 7am and 7pm Monday to Friday and 8am to 6pm Saturdays.
Neil Poole, cabinet member for Neighbourhoods at North Lincolnshire Council, said:
“This is the first of four pilots to be launched with others following soon in the Isle of Axholme, Ferry Ward, and Burton upon Stather and Winterton ward. These are demand-led buses where they will pick people up where the demand is. It is a new concept for North Lincolnshire and will be of particular benefit to those living in rural areas as they will connect people and places and provide a lifeline for many.
“We have been working closely with Lincolnshire County Council, who already operates CallConnect in their area. By joining forces, residents will benefit from a wider choice of places to visit so you can travel further afield including Lincoln and Market Rasen".
22nd Jan 2016
22nd Jan 2016
Fares will be changing from February 15th. MORE INFORMATION HERE
1st Apr 2015
1st Apr 2015
Lincolnshire County Council’s popular CallConnect bus service has launched a new online booking system, providing a fast and convenient service to help customers plan their journeys online.
The web booking portal called OpenDRT replaces the previous online booking system for CallConnect customers. Just some of the new system’s features include:
To assist customers, the CallConnect service has launched online help guides and videos which offer customers a variety of tips and advice. These can be found on the following websites:
You tube help videos can also be found at the following links:
Alternatively customers can get technical advice by calling 0345 234 33 44, select option 3 followed by option 3.
11th Apr 2013
11th Apr 2013
The figure was revealed in CallConnect’s latest passenger survey, with 98.2% of passengers expressing their overall satisfaction with the service. The total is a four per cent rise compared to the previous survey in 2010.
Other results from the new survey include:
Chris Briggs, Head of Transportation, said:
“It is very pleasing to see that CallConnect continues to deliver an excellent service to customers throughout rural Lincolnshire. It is also testament to the bus drivers and Booking Centre team that they can make these improvements even in the face of our challenging national economic situation.”
Service Manager Paul Sanders added:
“We are delighted with the results. They are a reflection of the whole team’s dedication to the service. We really do understand how important rural public transport is to people throughout this area, and that’s why we strive so hard to make the service everything that people need it to be.
“But we are not resting on our laurels. Even now we are looking at boosting the service still further by extending our Booking Centre opening hours and making improvements to our fleet of buses.”
It was also revealed this week that there were more than a quarter of a million passenger journeys made using the CallConnect service last year.
The total appeared in the service’s annual performance report and is yet another year-on-year rise in passenger journey numbers and underlines the continuing success of a service that has gone from strength to strength since its launch in 2001.
During a busy year, there were more than 252,000 passenger journeys made on CallConnect, an increase of 1.3% over the previous year, contributing to an overall increase of almost 25% since 2010.
29th Feb 2012
29th Feb 2012
Tapping into instant information, offers or updates at Lincolnshire County Council’s CallConnect bus service is set to get even quicker with the launch of its new Twitter site.
The demand-responsive bus service, whereby customers pre-book their journeys, has expanded rapidly since its launch in 2001. Its current 29 services now cover the whole of the county. Throughout the past decade CallConnect has taken advantage of the most up-to-date technology available, from internet and text-messaging bookings to its Callback service and a mobile web application for smart phones which links to the service’s website.
Now CallConnect is ready to launch its own Twitter site - @callconnectbus - which will feature real-time updates on changes to road conditions and delays to services, disruption caused by severe weather and vehicle availability, as well as information about promotions and special offers.
Executive Member for Highways and Transportation, Councillor William Webb, said: “This is another way in which we can keep the service as ‘live’ and responsive as possible. Passengers can be informed within minutes if something changes, and they can pass information to us too which will help us react quickly and efficiently.”
The initiative comes after CallConnect recently extended its booking office opening hours to make it even easier for customers to book their journeys. The coming weeks will also see the distribution of new and easy-to-use information leaflets and a fresh new look to its website www.lincsinterconnect.com
The new Twitter site follows Lincolnshire County Council’s hugely successful Gritter Twitter facility, launched last month to alert members of the public about gritting and road conditions across the area @LincsCC_winter
For more details about CallConnect, contact the CallConnect team on 0845 234 3344 (0845 263 8153 for Stamford area); visit www.lincsinterconnect.com; or text CallConnect to 82727
18th Mar 2010
18th Mar 2010
Lincolnshire’s rural transport solutions have received a double dose of national praise this week.
Dan Norris, the Rural Affairs and Environment Minister, has been in the county on a fact-finding mission, part of which included a look at the local authority’s public transport services. Accompanied by Cllr William Webb, Executive Member for Highways, and members of the county council’s accessibility and policy team, Mr Norris heard about CallConnect and InterConnect. Mr Norris, who was joined by Haydn Beeken, GOEM’s Area Director, was then transported to his next appointment by one of the on-demand buses which operates in 25 areas across Lincolnshire.
Dan Norris, Minister for Rural Affairs, said:
“This excellent service provides a vital link for everyone in the community to get to work, shops or health facilities in the area. It was a pleasure for me to take a ride myself to the next destination on my visit.
“Good public transport is an issue that is often raised by rural communities across the country. This example shows what local authorities can do to provide that service, helping those most at need to feel more connected and making it easier for everyone in the community to go about their daily lives.”The visit came on the same day that Dr Stuart Burgess, The Prime Minister’s Rural Advocate, released his report into tackling rural disadvantage which highlights Lincolnshire’s integrated transport network. This follows a similar visit by Dr Burgess last February, during which he saw how the buses in the county have helped people access key local facilities and better link them with other areas such as Lincoln.
Cllr William Webb, Lincolnshire County Council’s Executive Member for Highways and Transport, added:
“We were really pleased to welcome Dan Norris to our county. He seemed impressed with the way we have addressed concerns over rural isolation and the fact that we are also catering for an ageing population in Lincolnshire with such a flexible system. The county is equally proud to have been highlighted in the Commission for Rural Communities Rural Advocate report 2010, a great testimony to the fantastic work being done to meet the needs of our rural communities across such a vast county.”
Dan Norris will now take his findings back to central Government which will support the Rural Advocate statement on good rural transport practice in Lincolnshire.
CallConnect is a 7am to 7pm, on-demand service which can be booked over the telephone with between seven days and two hours’ notice, subject to availability. The service will pick up and set down at local designated locations in villages or towns in the operating area. Passengers with a disability or those living in more isolated areas can be picked up and dropped off at their home. Between 10 per cent and 15 per cent of passengers use the CallConnect service to commute to work.
Last Autumn saw the county council launch its 25th CallConnect route, serving passengers in Stamford and North East Northamptonshire in a unique cross-county partnership.